IT Service Helpdesk: Fast, 24/7, and Built for Modern Teams
Core
Premium
$85/month
Some key features
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24 x 7 x 365
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Slack and Teams
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Everything in Core
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Quarterly IT Strategy Meetings
Enterprise
Contact Sales
Some key features
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Everything in Core
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Monthly Strategy Meetings
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Onsite Support
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High Tech project support
Trusted by leading companies
Lightning-Fast Response Times
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5-Minute Average Response via Instant Messaging: Connect with a qualified technician through Slack or Microsoft Teams in as little as 5 minutes.
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10-Minute Average Response via Phone: Receive prompt assistance over the phone, ensuring minimal downtime.
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15-Minute Average Issue Resolution: Swift problem-solving to keep your operations running smoothly
24/7/365 Remote Support
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Always-On Assistance: Access expert help desk support anytime, day or night, including weekends and holidays.
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Seamless Remote Troubleshooting: Resolve IT issues without the need for on-site visits, ensuring continuous productivity.
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Proactive Monitoring: Identify and address potential problems before they escalate.
AI-Enhanced Support with gix IM and gix engage
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gix IM: Integrated with Slack and Teams for immediate support, ensuring rapid response times.
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gix engage: Utilizes AI to triage tickets and automate processes, enhancing efficiency and reducing resolution times.
"Within minutes, we have expert help on Slack and our issue resolved—gen9 is like having a 24/7 IT team without the overhead."
Frequently asked questions
How long has your company been in business?
Since 1996
Do you offer on-site support?
Most issues are resolved remotely. However, we can coordinate on-site support as needed depending on your location and SLA.
Is support available 24/7?
Yes. Our help desk is always on—including nights, weekends, and holidays—so your business stays productive around the clock.
What kind of companies use this service?
gen9 is ideal for fast-moving companies—especially startups and professional services firms—that need enterprise-grade IT without building an internal team.
How does proactive monitoring work?
Our platform continuously scans for performance issues, security threats, and system anomalies, alerting you before problems impact your business.
What is gix IM?
gix IM is our real-time support platform integrated with Slack and Microsoft Teams. It connects your team to certified technicians within minutes for fast, convenient troubleshooting.
What is gix Engage?
gix Engage leverages AI to automatically triage support tickets, route issues to the right expert, and automate repetitive tasks—reducing resolution times and boosting efficiency.